Comment on Scotrail Passenger Survey Results

Posted: 30 January 2018, in Press Release


It’s time for alternatives in the Scotrail debate

The latest rail passenger satisfaction survey results have been released by watchdog, Transport Focus. The figures show a decline in satisfaction levels for Scotrail.

Duncan Thorp of Social Enterprise Scotland said:

“Privatisation of our railways has failed. However, the political debate about Scotrail remains trapped in an old 1970s nationalisation mindset. The alternative is a sustainable social enterprise model, managed by employees and owned by the people of Scotland.”

Read the article from Social Enterprise Scotland “It’s time for social enterprise railways and here’s why


1 Summary of Scotrail results from the Transport Focus survey:

2 Link to news story about the survey results is here.

3 What is Social Enterprise? Social enterprise is a dynamic and inspiring way of doing business. Social enterprises are innovative, independent businesses that exist specifically for social and/or environmental purposes. Read more here.

4 What examples are there? Diverse examples include: The Big Issue, The Wise Group, Divine Chocolate, Kibble Education and Care Centre, Glasgow Housing Association, Isle of Eigg Heritage Trust, Link Group Ltd, the Eden Project in Cornwall, Capital Credit Union, The Grameen Foundation, Mondragon Corporation in the Basque Country and the Homeless World Cup.

5 Where can I see social enterprise in action? There’s probably a social enterprise running a shop, art gallery, sports centre or cafe in your local area. The media and others can contact us to arrange visits.

6 What types of social enterprise exist? Social enterprise is a diverse community and the more-than-profit approach is used by a huge range of organisations, of every size, operating in every corner of Scotland and in most sectors of the economy. A social enterprise can simply be a Company Limited by Guarantee with an appropriate “asset lock” and social mission etc, it could also be a registered charity. These are some of the common types and a social enterprise is often one or more of these: Co-operatives and Mutuals, Social Firms, Community Interest Companies (CICs), Development Trusts, Credit Unions and Housing Associations (aka Registered Social Landlords or RSLs).